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We are always looking for energetic, personable people at every level of experience. We have exceptional training standards and commit ourselves to improving the right individuals to increase their knowledge and understanding in each aspect of our industry. We treat our staff as family and part of a valuable team, promoting those that work hard and show promise up through the ranks of the business.

Full Time Reservationist

An exciting opportunity has arisen for a full-time Reservationist to join our busy Sales & Marketing Department based at The Angel Hotel, Bury St Edmunds.

The ideal candidate will have previous experience of working within a customer service department and have excellent communications skills – experience in the hospitality industry is essential.

This role will focus on sales and handling reservations for both of our 4 star properties. An excellent telephone manner, administration and computer skills are also essential for this opportunity as well as the need for flexibility as the role may mean that cover in other department is also necessary.

Hours will be 40 hours per week, and shifts will be varied between 8am and 7pm on a rota basis, to include Saturdays.

Main Responsibilities:

To take bedroom, table, function and meeting reservations as per hotel procedure.
To ensure all bookings are in the system accurately within the best of your knowledge.
To maximise sales where possible through upselling and selling extras to packages, such as flowers, chocolates, spa treatments etc.
To answer all telephone lines without delay.
To check reservations ensuring the system is up to date and accurate, ensure all provisional bookings are confirmed.
To chase all enquiries to ensure maximum conversion of bookings.
To effectively communicate to the Reservations Manager any significant enquires, possible new corporates or any special requests made.
To communicate issues or complaints to the Reservations Manager or Group Sales & Marketing Manager as required.
To work closely with the Front Desk teams and ensure effective communication and support between Reservations and Front Desk.
To proactively support the Operations team as required.
To cover Reception or assist with a busy check-in or check-out as needed.
Any reasonable duties required by the Reservations Manager or General Manager.

If you would like to be part of a passionate team who loves the industry and their hotels, please send a covering letter or email explaining why you should be considered for this role, along with details of your salary expectations and a current C.V for the attention of Fiona Bovill, Group Sales and Marketing Manager at fiona@goughhotels.co.uk.

Receptionist - Part time

Required to join our professional award winning team at the Salthouse Harbour Hotel, we are looking for an organised, lively and enthusiastic person to join our Front of House Team.

We are looking for someone with a sparkling personality who can create a lasting impression and who has experience of working in a similar Front of House Receptionist role.

Duties will include handling guest’s requests appropriately, managing reservations, check-ins and check-outs using the computer system, and ensuring that personal presentation is in line with Gough Hotels standards at all times.

This is a part time vacancy, reporting to the Reception Manager. The role requires the candiadate to be flexible as the role will involve evenings and weekends on a rota basis.

You will be responsible for the smooth operation of the front desk, making sure customer service is of the highest standard at all times. You will show excellence in organisation.

Experience and duties will include:

Previous Hotel Front of House Receptionist experience
Local to Ipswich area preferred but not essential
Computer literacy
Ability to work flexible hours as per shift rotas which will include evenings and weekends
Liaising with all departments on a day to day basis
Excellent communication skills both verbal and written

If you would like to be part of a passionate team who love the industry and their hotel, please send a covering letter explaining why you should be considered for this role, enclosing a current CV to kristina@salthouseharbour.co.uk

Housekeeper - Full time

We are looking for a Full Time Housekeeper, working 5 out of 7 days to include weekends. Shifts are normally Mon – Fri 8.30am to 2pm, Saturdays 9am-2pm and Sundays 10am-4pm.

Full training will be given.

Responsibilities:

Rooms – To prepare rooms and service as per standards of procedures manual
Laundry - Assist Head Housekeeper maintaining laundry records
Laundry – Assist with packing and unpacking laundry on a daily basis
To ensure a helpful, courteous attitude at all times anticipating and caring for all guests needs
To establish good working relationships with management and colleagues
To ensure correct standards of attendance, appearance conduct and personal hygiene
To ensure prompt and tactful attention to customer complaints and refer without delay
To handle guests requests appropriately
Ensure safe storage and use of chemicals
To take charge of housekeeping keys within your responsibility
To adhere to fire regulations as set out in the staff handbook
To adhere to C.O.S.H.H regulations, as set out in the staff handbook
To adhere to health and safety regulations, as set out in the staff handbook
To follow lost property procedures, as set out in the staff handbook
To report any suspicious circumstances or persons to the Duty Manager immediately
To follow all rules and regulations as set out in the staff handbook

To apply please send your current CV to diogo@salthouseharbour.co.uk.

Waiting staff - full time

We are looking for experienced waiting staff to join our professional award winning team to help deliver high standards of service to our customers here at the Salthouse Harbour Hotel and Eaterie.

Previous experience within hotels or restaurants is essential as well as a professional attitude and passion for the hospitality industry. Approximately 35 hours per week to include evenings and weekends on a rota basis.

We are looking for fun, professional people to join us so if you have a passion for the industry and feel you have the skills and experience to suit this role then please highlight the position you are applying for and send your CV, covering letter and salary expectations to Diogo Abreu, General Manager, via diogo@salthouseharbour.co.uk.

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