Job Description: Hotel Receptionist

We are looking for a full time receptionist to join our team of hospitality professionals at the Salthouse Harbour Hotel, Ipswich. You will work within the reception team in beautiful surroundings and with the friendliest colleagues in town.
As a Hotel Receptionist, you will be the first point of contact for our guests. Your friendly demeanor, excellent communication skills, and attention to detail will contribute to creating a positive guest experience. If you are passionate about providing exceptional guest service in a multicultural environment, we would love to hear from you.

Your main responsibility is to exceed customer expectations and go above and beyond to provide the best customer service possible. If you follow this principle - you will exceed in your role! However, a breakdown of key responsibilities includes:


- Greeting and welcoming guests to the hotel in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries promptly and courteously
- Provide information about hotel facilities, services, and local attractions
- Handle guest requests and complaints, escalating issues as necessary to ensure guest satisfaction
- Maintain accurate records of guest interactions, reservations, and transactions
- Assist with administrative tasks such as filing, data entry, and report generation


- Previous experience in a customer service or hospitality role preferred
- Bilingual skills (English and another language) highly desirable
- Strong communication skills with excellent phone etiquette
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficiency in using hotel reservation systems or similar software is a plus
- Knowledge of local attractions, restaurants, and transportation options is beneficial


Working hours include 5 days a week on a rota basis to include weekends and evenings. Shifts range from 6.30am-3pm to 2.30pm-11pm with the occasional 10am-6pm shift over the weekend. Part time applications will also be considered.