FAQ's

Further questions? Contact

How do I cancel my bedroom booking?

If you have made your booking over the phone or an email directly with the hotel, you can contact us on 01284 714014. If your booking was made on our website or third-party site, please follow the instructions on your confirmation.

Do you have a car park?

Yes, we have a car park at the side of the hotel, which is available for all our residents.  If you are coming to the hotel for any other reason, we politely ask that you use the parking along the quayside or there is a pay and display car park located towards the rear of the hotel called Fore Street, which is around a 4-minute walk.

Do you have a meeting room?

Unfortunately, not.  We do work with both Dance East and Ipswich Town Football Club, both of which offer meeting room facilities. 

Do you have a restaurant?

Yes, the Eaterie restaurant is open for breakfast, lunch, afternoon tea and dinner. We also have a bar and a lounge area that is open every day.

Can I get into my room early?

Check in is from 2pm and check out is by 11am. We are unable to guarantee early arrivals or late departures until check in.

Do you allow pets?

Yes, we have a limited number of rooms that are pet friendly. This is subject to a charge.  Dogs are also allowed in our lounge and bar areas but not the Eaterie.

Do we cater for special diets?

Yes, please provide any dietary information at the booking stage.

Do you have a dress code for the restaurant?

No, the Eaterie doesn't have a dress code.

Do you have a gym or pool?

Unfortunately not, no.

Do the rooms have hairdryers?

Yes.

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