How do I cancel my bedroom booking?
If you have made your booking over the phone or an email directly with the hotel, you can contact us on 01284 714014. If your booking was made on our website or third-party site, please follow the instructions listed on your confirmation. Please also refer to your confirmation for individual cancellation terms and conditions.
Do you have a car park?
Yes, we have a car park at the side of the hotel, which is limited and available on a first come, first served basis. Please note, that once the car park is full, then parking is available within walking distance of the hotel. If you are coming to the hotel for any other reason, we politely ask that you use the parking along the quayside or there is a pay and display car park located towards the rear of the hotel called Fore Street, which is around a 4-minute walk.
Do you have a meeting room?
Unfortunately, not. We do work with both Dance East and Ipswich Town Football Club, both of which offer meeting room facilities.
Do you have a restaurant?
Yes, the Eaterie restaurant is open for breakfast, lunch, afternoon tea and dinner everyday. We also have a bar and a lounge area that is open every day.
Can I get into my room early?
Check in is from 3pm and check out is by 11am. We are unable to guarantee early arrivals or late departures until the day of arrival.
Do you allow pets?
Yes, we have a limited number of rooms that are pet friendly. This is a small charge for this to cover the additional cleaning reqquirements as well as treats for your pets in the room. Dogs are also allowed in our lounge and bar areas but not the Eaterie.
Do we cater for special diets?
Yes, please provide any dietary information at the booking stage and chef will ensure these are catered for.
Do you have a dress code for the restaurant?
No, the Eaterie doesn't have a dress code.
Do you have a gym or pool?
Unfortunately not, no.
Do the rooms have hairdryers?
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Following the latest government guidance, we are pleased to confirm that the Salthouse Harbour Hotel will be re-opening from the 4th May for Essential Travel only. During this time we will only be offering a limited service due to the government restrictions that remain in place.
Then from the 17th May 2021 the hotel will reopen in full for Leisure travel. Please note that the rule of 6 for dining will be in place at that time.
If you have a booking with us prior to this date, we will be in touch with you to discuss the options available to you.
We are really looking forward to welcoming you back to the hotel again.COVID-19 Information