How do I cancel my bedroom booking?
If you have made your booking over the phone or an email directly with the hotel, you can contact us on 01284 714014. If your booking was made on our website or third-party site, please follow the instructions on your confirmation.
Do you have a car park?
Yes, we have a car park at the side of the hotel, which is available on a first come, first served basis. Please note, that once the car park is full, then parking is available within walking distance of the hotel. If you are coming to the hotel for any other reason, we politely ask that you use the parking along the quayside or there is a pay and display car park located towards the rear of the hotel called Fore Street, which is around a 4-minute walk.
Do you have a meeting room?
Unfortunately, not. We do work with both Dance East and Ipswich Town Football Club, both of which offer meeting room facilities.
Do you have a restaurant?
Yes, the Eaterie restaurant is open for breakfast, lunch, afternoon tea and dinner. We also have a bar and a lounge area that is open every day.
Can I get into my room early?
Check in is from 3pm and check out is by 11am. We are unable to guarantee early arrivals or late departures until check in. Please note the check-in has been recently amended to allow additional time for cleaning due to the COVID-19 pandemic.
Do you allow pets?
Yes, we have a limited number of rooms that are pet friendly. This is subject to a charge. Dogs are also allowed in our lounge and bar areas but not the Eaterie.
Do we cater for special diets?
Yes, please provide any dietary information at the booking stage.
Do you have a dress code for the restaurant?
No, the Eaterie doesn't have a dress code.
Do you have a gym or pool?
Unfortunately not, no.
Do the rooms have hairdryers?
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The Hotel will be opening the doors from the 2nd of December from 9am.
We will be following the Government regulations for Tier 2.
We will continue to operate in a COVID-19 safe manner.
We will be serving alcohol with substantial meals until 10pm and operating table service only.
Guests can't socialise with anyone they do not live with or who is not in their support bubble in any indoor setting.
The doors will be closed at 11pm.
We look forward to welcoming you back at the hotel.COVID-19 Information