At Gough Hotels (currently includes The Angel Hotel, Salthouse Harbour Hotel and Southwold Pier) we are committed to respecting your privacy and we want to ensure that we are clear that we only use the information that we collect about you, in accordance with the General Data Protection Regulation.
We respect your right of privacy. If you tell us that you do not wish to have this information used we will respect your wishes. If you have any requests concerning your personal information or any queries with regard to the capture, storage and use of personal information please contact the Data Protection Lead on firstname.lastname@example.org
Company (if appropriate)
Car Registration (on arrival)
We will be collecting information about you for the following reasons;
To process any bookings
Eating and drinking at the hotel during a stay
Requests and complaints
Subscription to marketing newsletters, in order to receive offers and promotions via email
Transmission of information from third parties: Tour Operators, Travel Agencies, GDS reservations systems, and other online activities
Meeting our obligations to our customers
Managing the reservation and accommodation requests
Create and store accounting documents in compliance with government and accounts standards
Sending a confirmation, pre stay email and post stay email
Managing the guests stay and access to the rooms
Monitoring the use of services/amenities during the stay
Improving your stay at the hotel
Sending targeted communications based on your subscription preferences
An individual making a reservation under a group booking made by another individual (booker). Once the booking is made, Gough Hotels will be authorised to give verbal or written rooming lists to the “booker”. The rooming lists will include the following details;
Date of Arrival/ Departure
Number of adults/ children/ infants
Status of booking
Any deposit paid
If the individual guest do not wish to have these details shared to the “booker” they must make an individual reservation.
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We respect your privacy and we want to ensure that we're clear about your privacy when using our website.
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Here at the Salthouse Harbour Hotel whilst we have been away, we have been busy working on our return and the ways in which we can make our guests and teams feel as safe as possible.
We have reviewed all our procedures to ensure the safety of our guests and our teams is at the forefront of everything we do. We might look a little different, but we are still the same on the inside.
Here are just a few of the measures that we have put in place -
• Safety equipment available to all staff for example hand sanitisers, gloves, and masks
• For guests there will be hand sanitiser available in all common areas.
• Strict cleaning schedules in all communal areas and bedrooms. For this reason, we are amending check-in to 5pm to allow extra time for cleaning.
• Social distancing fully implemented in all public areas; we like to wave at everyone for now. There will also be changes to public areas to ensure this is maintained. There will be additional signage around the hotel to assist with this.
• Our staff have been trained to prevent the spread of COVID-19 prior to returning to work.
• Food and drinks served individually and prepared under the strictest regulations. We will continue to adjust the food and drink offering in accordance with the current government recommendations.
• Reduced amenities in rooms to minimise the risk of spread.
The team are really looking forward to seeing you return to the Salthouse Harbour Hotel soon.